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CRM Connectors
SMS Manager
Agent Desktop Component
Textphone Manager
Enhanced Agent/Supervisor Desktop
Agent Desktop Component
  This can also be used in Java environment and a Java equivalent of Activ X , can also be availed from JAMS.  
  The agent desktop softphone is re-developed from ground up using Cisco API's. It is in a component form (ActivX COM) ready to be incorporated in a CRM solution for integration purposes. Thus giving the customer best of both the worlds i.e. the telephony and the CRM.

  Agent Desktop Client PC(s)   Windows XP Professional Edition with SP2,SP3 (for other versions please ask)
Windows 2007 / Windows 2008.

    .Net Framework windows components. Microsoft DotNet Framework 3.5,4.0.